You will know that your account is deactivated if you see a warning message when you sign into your account:
Your account name will also have “Under Review” in the name.
If your account is deactivated, it is most likely for one of two reasons:
- Your account has been inactive for a long period of time (6 months or more). If this is the case, you can reach out to your Account Manager or firstname.lastname@example.org to help you reactivate it.
- Your account has violated our Advertising Policies. More specifically, the advertisements or other third-party content on your website is not compliant with our policies. This article will focus on what you can do when this happens.
Third Party Content Policy Violations
If your account is deactivated for third party content policy violations, this means at least one of your campaigns is violating our policies. More specifically, one or more campaigns is violating our “Advertisements and Other Third-Party Content” policies. You can see more details on this policy here.
What to Do When Your Account Is Deactivated
Once your account is deactivated, all of your campaigns will immediately stop serving on the Taboola network. You will not be able to create new campaigns or edit any existing campaigns.
When your account gets deactivated, you will receive a notification from email@example.com. The notification will include more detail of the policy violation, including a screenshot of the landing page that was found to be non-compliant.
After you receive the notification, please work with your third-party content recommendation partners to fix any issues and ensure compliance with all of Taboola’s Advertising Policies, including our Advertisements and Other Third-Party Content policies. Remember – you are certainly free to work with any third party provider that you wish, as long as all advertisements and third-party content on your landing pages fully comply with our advertising policies.
Your account will remain deactivated you have made appropriate changes and your campaigns are compliant. Once your website is compliant, please notify your Account Manager or firstname.lastname@example.org to have your content reviewed during our next review period.
Once you have notified us that your account is compliant, we will add you to our re-review queue. Our Review Team periodically re-reviews deactivated accounts that have requested another look.
If your content is found to be compliant — great! We will reactivate your account with your campaigns paused and send you a notification that the re-review was successful and that you may resume running your campaigns across the Taboola network at any time.
If your account is found to still be non-compliant, we will notify you that there is some additional work to be done before you may resume your campaigns.
To summarize, here’s what you should do if your account is deactivated for a policy violation:
- Check your email for a notification from email@example.com, detailing the violation
- Reference our Advertisements and Other Third-Party Content policies page and fix any issues with your website.
- Alert your Account Manager or firstname.lastname@example.org when you have fixed your website.
- Check your email for a notification from email@example.com, letting you know the status of your re-review.
- If your content is now compliant, your account will be reactivated with your campaigns paused. You can login and restart your campaigns at any time.
- If your content is still not compliant, your account will remain deactivated. You will receive another email from firstname.lastname@example.org detailing the violation.
If you have any questions about this process, please reach out to your Account Manager or email@example.com.